Shipping policy
Last updated: 14/08-2026
At BELDI ROOTS, we carefully prepare and package every order to ensure your products arrive safely and in excellent condition.
This Shipping Policy explains how we process, ship and deliver orders placed through our online store.
Order Processing
Orders are normally processed within [1–3 business days] after your order has been confirmed.
Business days are Monday to Friday, excluding Swedish public holidays.
During product launches, promotions, holidays or periods of unusually high demand, processing may take slightly longer.
Once your order has been prepared and handed over to the shipping carrier, you will receive a shipping confirmation where tracking is available.
Please note that processing time is separate from delivery time.
Where We Ship
BELDI ROOTS ships to the countries and regions currently available during checkout.
If your country or delivery address cannot be selected at checkout, we are currently unable to ship your order to that destination.
Available shipping regions may change as we expand.
Shipping Costs
Shipping costs are calculated and displayed during checkout before you complete your purchase.
Depending on your destination and order value, we may offer:
- Standard shipping
- Express shipping where available
- Free shipping promotions
- Free shipping above a specified order value
The shipping rate shown at checkout applies to that order. Shopify supports fixed, free and carrier-calculated shipping rates depending on how the store is configured.
Estimated Delivery Times
Estimated delivery times will be displayed at checkout where available.
Typical estimates may be:
Sweden: [2–5 business days]
EU: [3–8 business days]
Other international destinations: [5–14 business days]
Please replace these estimates with the actual delivery times offered by your carrier before publishing this policy.
Delivery estimates begin after an order has been processed and handed to the carrier.
Delivery times may occasionally be affected by circumstances outside our reasonable control, including carrier delays, weather conditions, customs processing, public holidays or unusually high shipping volumes.
Your statutory rights relating to delayed delivery are not affected by this policy. Under Swedish consumer rules, if a promised delivery time is missed, the delivery may legally be considered delayed.
Tracking Your Order
Where tracking is available, you will receive tracking information after your order has been shipped.
Please allow some time for the carrier's tracking system to update after receiving your shipping confirmation.
If your tracking information has not updated for an unusually long period, please contact us and we will assist you.
Incorrect Shipping Information
Please make sure your:
- Full name
- Delivery address
- Postal code
- City
- Email address
- Telephone number
are correct before completing your order.
If you notice an error, contact us as soon as possible.
We will do our best to update your information if the order has not yet been dispatched, but we cannot guarantee that changes can be made once fulfilment has begun.
BELDI ROOTS cannot guarantee successful delivery where incorrect or incomplete delivery information has been provided by the customer.
Unclaimed or Undeliverable Packages
Customers are responsible for collecting their package within the time specified by the shipping carrier or collection point.
If a parcel is returned to BELDI ROOTS because it was:
- Not collected
- Refused
- Sent to an incorrect address supplied by the customer
- Otherwise undeliverable because of incorrect customer information
please contact us so we can determine the available next steps.
Any additional shipping costs will be handled in accordance with applicable law and the circumstances of the order.
An unclaimed parcel should not automatically be treated as exercising a statutory right of withdrawal. If you wish to withdraw from an eligible online purchase, please follow the procedure described in our Returns & Refunds Policy.
Delayed Orders
Occasionally, carriers may experience delays.
If your order has not arrived within the stated delivery period, please first check your tracking information.
If the issue continues, contact us with your order number and we will investigate.
Swedish consumer law provides protections when businesses fail to deliver goods within the promised period, and businesses cannot use their own terms to give consumers worse rights than mandatory law provides.
Lost Packages
If tracking indicates that your parcel may have been lost during transportation, please contact us.
We may contact the carrier and open an investigation before determining the appropriate resolution.
Please do not place a replacement order for the same shipment unless you intend to purchase another order.
Damaged Packages
If your order arrives visibly damaged, please photograph:
- The shipping package
- The shipping label
- Any damaged products
- The inside packaging
Then contact us as soon as possible with your order number and photographs.
We will review the issue and determine the appropriate solution in accordance with your statutory consumer rights.
International Orders, Customs & Import Charges
For orders delivered outside the applicable domestic customs area, customs duties, import taxes or other local charges may apply.
Where such charges are not collected during checkout, they may be charged by the destination country or shipping carrier.
Any applicable duties or taxes shown and collected during Shopify checkout will be identified accordingly. Shopify supports merchants collecting applicable duties and import taxes at checkout when configured to do so.
Customers should check the applicable rules for their destination before ordering where necessary.
Split Shipments
In some circumstances, products from the same order may be delivered in separate packages.
If this happens, you may receive more than one shipping confirmation or tracking number.
You will not normally be charged additional shipping simply because BELDI ROOTS chooses to divide an order into multiple shipments.
Changes or Cancellations
If you need to change or cancel an order, contact us as soon as possible.
Once an order has entered fulfilment or has been handed to the shipping carrier, we may no longer be able to change or cancel it.
Any statutory cancellation or withdrawal rights you may have remain unaffected.
Returns
Shipping-related returns are governed by our separate Returns & Refunds Policy.
Please review that policy before returning any BELDI ROOTS product.
Our Shipping Policy does not remove rights provided to consumers under applicable Swedish or EU consumer law. Swedish consumer legislation governing sales of goods is mandatory and businesses cannot contractually provide consumers with worse rights than those required by law.
Contact Us
If you have questions regarding shipping, delivery or your order, please contact:
BELDI ROOTS
Sweden
Email: beldiroots@gmail.com
Please include your order number when contacting us about an existing order.