Refund policy

At BELDI ROOTS, the hygiene, quality and integrity of our products are extremely important to us. For this reason, we do not offer voluntary returns, exchanges or refunds beyond your statutory consumer rights.

Right of Withdrawal

If you purchase from us online, you may have the legal right to withdraw from your purchase within 14 days of receiving your order.

Because our skincare and body-care products are considered hygiene products, products that have been opened, used, tested, or have had their hygiene seal broken cannot be returned once the seal has been removed, where the applicable hygiene exception applies.

To be eligible for a return under the statutory right of withdrawal, the product must therefore be:

  • Unused and unopened
  • In its original condition and packaging
  • With all applicable hygiene seals completely intact

You must contact us within 14 days of receiving your order before sending anything back.

Return Shipping

If you exercise your statutory right of withdrawal, you are responsible for the direct cost of returning the products, provided this has been communicated to you before purchase. Products must be returned securely and without unnecessary delay.

Once an eligible return has been received and inspected, the applicable refund will be processed in accordance with consumer law.

Opened or Used Products

For health and hygiene reasons, we do not accept returns or exchanges of opened or used cosmetics, skincare or body-care products where the hygiene seal has been broken.

We also do not provide refunds simply because:

  • You no longer want an opened product
  • You dislike the scent, texture or personal experience of a product after opening it
  • A product has been used or tested
  • The product was purchased incorrectly by the customer

This does not affect any rights you may have where a product is faulty.

Damaged, Defective or Incorrect Orders

If your product arrives damaged, defective, or different from what you ordered, please contact us as soon as possible with your order number and photographs showing the issue.

Your statutory rights regarding faulty goods are not affected by this policy. Under Swedish consumer law, consumers have rights to complain about defective goods that cannot simply be removed through a store's return policy.

Exchanges

We do not offer voluntary exchanges. If you have ordered the wrong product, please contact us before opening or breaking any hygiene seal.

Important

BELDI ROOTS does not offer an additional open-purchase, satisfaction guarantee, or voluntary refund policy. Returns and refunds are only accepted where required by applicable consumer law and under the conditions stated above.

For questions regarding a return or order issue, contact us at:

beldiroots@gmail.com